You hear all the time about companies with great or poor culture. But what creates this culture? Autonomy? But what if you fail? No set hours? But what if you can’t plan? Teamwork? But how do you get promoted? Driven passion? But what about work/life balance?
The interesting thing about culture is that it is created by all of us…. The Team. We can be given autonomy, open hours, skilled team members and a stress-free work/life balance and still not feel the culture we thrive for. A true meaning in life that allows us to feel the achievement of helping the world grow. Why? Because a good culture is driven by your ability to want to win, and never let anyone fail. It’s the feeling of support and supporting, not worrying what is said if you recommend to someone a better way to do things or let them know they have more to offer. It’s the feeling of accomplishment and attaining something that is above ourselves. It’s knowing you are totally aligned with the person next to you and you are both working to attain the same goals, the team’s goals and not a personal agenda. The power of culture is that you feel it, you don’t see it. It’s not manufactured, and it’s not trained. It is an energy and a trust that is created by all of us and by you…. The Team.
As we grow, improve and scale Elliott Homes, the culture will be determined by its individuals continually seeking to understand and finding solutions. Being open to learning/improving in every day and never accepting anything other than a win. By utilizing the support of each other to find ways to make it happen and not be a victim of the circumstances around us. Sometimes we will fail but that’s why we have a team, sometimes we will succeed and that’s when we must share.
The attached is a 14-minute clip showing how our culture is created. It explains the paradigm needed to achieve results that are larger than the sum of us as individuals, and that we have to think broader than our own department. How our decisions affect others and how the customer experience is the outcome of an aligned team. This has happened recently in our operations department and the results have been outstanding.
It is a paradigm shift from the traditional business way of thinking but is the future of our company. It is our culture; it is an experience and WE….
We are an experience.