With innovation comes change and with change comes stress because of the unknown. The strength of each of us is measured by our ability to forecast the future and prepare for change, so as to not be reactive to the presence of it. For any person, business or team that is grown, change is inevitable and without growth in today’s fast world, a business or person is going backwards.
Two kids are in an arcade that are 10 years old playing a racing game that simulates a real driving experience. Their father walks in who has driven a real car for 30 years and sits in the third simulator. Both of his 10-year-old boys beat him in the game although neither of them had ever driven a car in their life. How could this be? The secret was that they played the game so many times they knew the computer program by heart. They knew when a car would pass and where the turns were. They could drive proactively. Because the father didn’t know what was coming next and every turn presented a crisis, he was forced to drive slower to reactively handle situations.
So how does this relate to us?
When each member of this team owns their role by understanding their metrics, they can take action ahead of the change that will affect our future in a positive way. For example: A sales person understands where to look for their next buyer and sets their expectations correctly, the starts coordinator knows what permits need pulled and by when before being handed each one, the filed knows what starts are on their way prior to receiving a package and is clear on what the buyer has been told, purchasing knows the releases or vendor conflict issues in advance, finance has the loans in place prior to needing them, warranty removes punch items before closing to mitigate call backs down the road etc. By understanding how the system works we can forecast our future and prepare. Like the 10-year-old boys on the video game, this knowledge of how and when we need to contribute reduces the amount of crisis we will see in the future. This is called human leverage.
Home Owner Guide: the outcome of our process
Metrics Chart: how each of us are measured
Master Reports File: Where to find the future plan
Process Improvement: Removing the disconnects from our systems in advance
So, on this fantastic week to end July. Do like the 10-year-olds in the car simulator did and know the turns before they happen.
Have a great week team.