Every ‘problem’ we have reflects something breaking in the system. Think about that – literally EVERY issue is because something didn’t work. To see the problem this way requires a paradigm shift and changes how we approach the solution. Some problems need dealt with immediately and directly. For instance, if a porch roof falls on an employee – we would not show up to discuss hold downs and how it should be affixed to the home for all future builds. Instead, we would immediately take the wood off the person and get them safe. BUT we would still circle back to ensuring the error doesn’t reoccur.
That is really the difference in how a scalable company acts when compared to other companies. Typically, all efforts are focused on fixing the issue at hand and then moving on. We need to act differently – we need to solve the issue but then determine root-cause and solve to prevent recurrence.
When the next ‘problem’ comes – fix the issue at hand but then spend time on solving the root-cause and work with others to solve to prevent recurrence. Hold yourself, myself, and others accountable to this approach. If we do not – we will not be scalable but instead our problems will increase exponentially as our volume increases.
Parting shot – this paradigm shift does not ignore the problems but simply sees them differently and for what they are – opportunities to increase efficiency and become more scalable…that is how we will win.