Quality of life = purpose.
As life evolves actions that created a purpose yesterday, might become irrelevant today. Constantly finding new ways to impact the world and sidelining old paradigms is important to finding a purposeful existence.
Improvement – the day we stop learning is the day we cease to exist.
As a company, 8 months ago it was decided that complete, quality homes was no longer an exception. We felt we were failing our buyers because we had warranty. Not a lot of warranty; but any warranty. That measuring the speed on which we fixed operational failures was in fact not success even though tradition says it was. Because of this, the metric toward successful warranty within Elliott Homes is no longer the speed of repair. Instead it’s the result of having none. Warranty is now treated as a process breakdown with a root cause analysis in order to remove it permanently. Not the measure of time in which defects were corrected.
An example of how change created a purposeful existence.
Because the industry standard says that warranty is unavoidable, those with experience prior to this change had trouble adopting it. This testimonial shows it from the eyes of one.
“I wanted to take this time to share with you an experience I had with several homeowners a couple of weeks back. I met with them on the day of their closings and to see the pure happiness, joy, and excitement on their faces when they saw their new home was truly priceless. Now, about six months ago I was really having a difficult time with staying focused on my job, struggling to handle the obstacles and challenges/ expectations that occur on a daily basis and honestly I can’t say that quitting never crossed my mind because it most certainly did. But I made the decision to be better, not to quit, to be more focused and change. I can honestly say now I am so proud that I didn’t quit because I wouldn’t have had that feeling of accomplishment/fulfillment and happiness that I get from seeing the looks on our homeowners faces whenever they see their beautiful, complete new home.”
This person had the courage and the vulnerability to re engineer his beliefs. In 6 short months Joey went from delivering our most incomplete homes with hundreds of punch items, to debatably our most quality/ complete. This says a lot about his character. The meaning changed his life as he re branded why he gets out of bed in the morning. He traded his focus from, “a job to manage trades” to, “Improving Lives.” This change creates excitement, motivation and meaning toward his existence. Notice it is no longer about him, but instead about the customer.
Often times finding a meaning is difficult because we get stuck behind an obstacle. It seems the harder we push for solutions the further we get from them. Then we feel less impactful in the world and our purpose dwindles. Usually the first instinct when facing a problem is to point the finger at others and feel we are the victim of it. However taking ownership is the only way we can ever truly create change.
To change our environment, we must start with ourselves.
Getting to a new purpose isn’t finding some breakthrough idea that creates instant gratification. It starts with changing ourselves and becoming better today than we were yesterday. It is attained by removing the constraints that stand in front of improvement. Those constraints usually start with old perceptions that take away our ability to learn.
So on this gorgeous Friday. Let’s stay open to listening, learning, improving and remove the perceptions that hold us back from attaining unordinary outcomes.
The result this…….. Purpose.
Happy Friday Team. Never stop changing the world.