As a leader, sometimes it’s hard to understand the impact our attitude can have. One evening I was talking to my wife about a conversation I had with someone and about how defensive and unreceptive the other person was throughout the conversation. She said to me, “Matt, you have to remember not everyone knows you like I do and that it’s not what you say but how you say it.”
I thought about that for a while and remembered what a speaker at a sales conference once said: “Your attitude is your sign. If McDonald’s had an arch that was only a few feet tall, how many hamburgers would they sell?” We need to ask ourselves what our sign is communicating.
In today’s culture, especially with all of our texting and messaging, it’s so easy for someone to misconstrue what you’re saying to them. It’s hard to judge each other’s attitudes. This was a huge revelation for me. When facing challenges in today’s climate, sometimes our attitude towards a situation and the attitude we convey when interacting with others has a bigger impact on our message than the words we use.
We live in a perception-driven society, and with everything going on in the world, it’s important for me as a leader to remember that my attitude is contagious. I have to stop and think for a moment about how my attitude can change someone’s perspective on the message I’m trying to get across.
Remember – When dealing with people, your attitude is your sign. The better the attitude, the bigger the sign. The bigger the sign, the better the results.